Consumers who are well protected have confidence in the business and the economy, as they trust that they can get a fair deal and have access to redress where necessary. The ongoing globalisation of markets increases cross-border purchasing, produces new market trends, varying consumer demographics. Also, the “digital revolution” stemming from the widespread use of the Internet is transforming the world in which consumers live. Aware of the importance of strengthening consumer protection, our lawyers have a long-standing experience in EU policy and consumer law. Our practice encompasses advice on consumer protection issues including e-commerce, unfair terms in consumer contracts or deceptive advertising, product safety and consumer redress, product liability, labelling and made-in. We advise and represent both consumers and consumer associations on their rights and represent their interests in disputes in and outside the Courts, through alternative dispute resolution procedures. Thanks to our deep understanding of the ADR procedures, we also provide entities entrusted with conducting the ADR procedure with specific and tailor-made training programmes on alternative resolution of consumer disputes.